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TROUBLE SHOOTING GUIDE

Security/Fire

For Interlogix Systems

How to disable your system in an emergency

Keypad says 'Service Required Type *2'

The Fire light on the keypad is solid or blinking

What to do if the keypad is beeping

For DSC Systems

How to disable your system in an emergency

Keypad says 'Service Required Type *2'

The Fire light on the keypad is solid or blinking

What to do if the keypad is beeping

For Qolsys Systems

How to disable your system in an emergency

Keypad says 'Service Required Type *2'

The Fire light on the keypad is solid or blinking

What to do if the keypad is beeping

Surveillance

What to do if my App is not responding

Some of my cameras appear to be missing

Problems with viewing footage on all devices

I can't connect to my system remotely

Home Networking

I appear to have WiFi but not internet

When and how to complete a full network reset

Some devices not connecting to the network

Power cycling other network equipment

Distributed Media

Problems with Cable Box or Satellite receiver

Issues with Apple TV or Roku device

Message on TV says "No signal check source"

Music services not streaming properly

Lighting and Control

Resetting a wall dimmer and/or dimming module

Remote screen says "Waiting for network"

Can't connect to C4 system through App

My system appears to be out of sync

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